ANCESTRAL BRAND COMMITMENT
Our Code of Ethics and Corporate Conduct as an ANCESTRAL BRANDThe purpose of POPORO TOURS S.A.S. is to carry out business and social procedures with high spiritual value, being our responsibility the fulfillment of policies and norms that have as a principle the service to the society and the respect for the environment that surrounds us, for this reason in the process of decision making and execution of our daily tasks will always be reflected a harmonic and empathic conduct that allows the synergy between the living beings that in one way or another have interaction with POPORO TOURS S.A.S.
Our values in the commercial exercise guide and inspire our actions and interactions and all employees, service providers and collaborators are expected to act with respect, integrity and objectivity, promoting teamwork, the management of timely and accurate information, fulfilling their daily functions with excellence to continue being a successful company and fulfill our vision of “Being the leading tour operator in the Caribbean and Colombia”.
The ANCESTRAL BRAND is the commitment to operate its clients’ tours with the certainty that their expectations will be met and even exceeded, offering unique and high quality experiences, recognizing the clients as the greatest asset the company can have.
Our mission is to deliver to our customers ANCESTRAL AND CULTURAL EXPERIENCES We offer high quality through the different products and tourist services that we offer, guaranteeing all the advice, support and accompaniment before, during and after the contracted tour, putting our experience at your disposal for the full enjoyment of our innovative portfolio.
To be recognized in the year 2028, by the national and international tourism sector as the company that allows access to individuals, families, businesses and guilds to live unique ancestral and cultural experiences, through our diverse portfolio of tourism offerings to people of the region, nationals and foreigners with the highest quality in the competitive tourism market, offering trained human talent, taking care of the environment, respecting the indigenous communities, valuing the work of the peasant sector and taking advantage of the natural wonders of the Colombian Caribbean Coast while generating employment to improve the quality of life of the natives and the environment in which we operate.
POPORO TOURS S.A.S.generates more than twenty (20) direct and indirect jobs and promotes good community tourism practices that bring interaction with nature, indigenous communities and the peasant sector in Colombia, as well as tolerance and inclusion through the employment of young people in their first job, mothers, victims of the armed conflict, interns and support for SMEs linked to the tourism cluster at all stages of its value chain.
The objectives of the company POPORO TOURS S.A.S. are:
“Minimize the number of complaints and claims.
“Increase the level of customer satisfaction.
“Minimize the number of non-compliant services.
“Ensure timely compliance with itineraries.
“Increase the company’s profitability.
“Maintain the level of staff competence.
